Payments

There is a 7-day cooling off period for bookings made until 31st July 2023, or 48 hours for bookings made on or after 31st July 2023, following signature of this Tenancy Agreement, after which the Tenancy Agreement is legally binding (the " Cooling Off Period"). If the tenant were to take occupation within their cooling off period, the Tenancy Agreement would be legally binding from the date of occupation and the cooling off period will end immediately.  

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. 

You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer, even if you have been provided with a TV by true Student. For further information, visit www.tvlicensing.co.uk.

Please come and talk to us, we know it can be stressful to manage your finances when studying and our team will be able to help if you are prompt in letting us know.  We will always work with you to find the best way for you to pay your rent. 

Please see our payment dates across all sites for 23/24 here and 24/25 here.

Please note: your rent may be due before the contract begins and the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to true Student which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates. 

At present we are unable to accept cash payments. Our preferred payment method is via a card transaction through our online portal. It’s 100% safe and secure. We also accept bank transfers – you can find our details through your true account.

Our onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the true team for advice.

There are two options to pay your rent (bank transfer or card payment). Please take a look at our videos below to guide you through the process that applies to you:

• Bank Transfer
• Card Payment